NetEarth Group, inc » NetEarth LLC

NetEarth Christmas and New Year support times 2011 / 2012

admin — Tue, 13 Dec 2011 10:18:11 +0000

Christmas and New Year Support hours 2011/2012

Both Live Support and ticket support will be open the following hours over the holiday period:

Christmas Eve Saturday 24th December 2011 10:00 through 18:00

Christmas Day Sunday 25th December 2011 12:00 through 18:00

Boxing Day Monday 26th December 2011 11:00 through 16:00

New Years Eve Saturday 31st December 2011 10:00 through 18:00

New Years Day Sunday 1st January 2012 12:00 through 18:00

All times are GMT

Christmas and New Year Support hours 2010/2011

admin — Tue, 14 Dec 2010 11:09:45 +0000

Christmas and New Year Support hours 2010/2011

Both Live Support and ticket support will be open the following hours over the holiday period:

Christmas Eve	Friday 24^th December 2010	08:00 through 18:00
Christmas Day	Saturday 25^th December 2010	12:00 through 18:00
Boxing Day	Sunday 26^th December 2010	10:00 through 18:00
New Years Eve	Friday 31^st December 2010	08:00 through 18:00
New Years Day	Saturday 1^st January 2011	12:00 through 18:00

All times are GMT

Staff training and Support in November 2010

admin — Tue, 12 Oct 2010 12:17:49 +0000

Dear Resellers,

We will be undergoing staff training starting 4^th November 2010, through 15^th November 2010, this will have an impact of our Live chat service, and support service that we offer. Tickets received will be replied to in the order they were received.

Please understand that if the “Live Chat” icon states online, we are logged on and available, if it is “Offline” then you will be directed to create a ticket as normal.

Live support changes.

admin — Sat, 01 May 2010 10:48:18 +0000

Hi all,

We are slightly changing our hours on a Sunday, currently the live support is 0800 to 0000 BST, this is changing to 1000 to 2200 BST

Over the past 8 weeks we have been monitoring the support desk and notice between 2200 and midnight on a Sunday, there is very little maybe 1 or 2 live chat requests, and therefore it makes economical sense to change those hours, this currently does not change Monday through Saturday 0800 to 0000 BST.

This is across all brands, NEO, NEG and SSLReseller.

Ticketing system updates

admin — Sat, 01 May 2010 10:39:19 +0000

Hi all,

When an operator replies to a ticket, the ticket status will now be set to “On Hold” until you reply or we update the ticket.

NetEarth Group, inc.

Live chat offline :- Saturday 20th March

admin — Fri, 19 Mar 2010 10:59:28 +0000

Tomorrow from 1100GMT through 1600GMT live chat will not be available, support tickets will be handles as normal in the order they are received.

.UK Nominet Reseller Data Service Launch

admin — Sat, 06 Mar 2010 13:30:26 +0000

Nominet will shortly be allowing the linking of domain name registrations to reseller information. This will allow the reseller information to be shown in WHOIS and also later this year in emails to registrants (from Nominet).

In preparation of this, please go to https://ukreseller.advancedregistrar.co.uk/, input your ‘ResellerID’ (number), ‘Username’ and ‘Password’. These are the same details used to login to your control panel.

This then loads your default “Support information” as per the domain control panel.

The reference number cannot be changed, however everything else can be. The defaults are already populated to save a little time, however feel free to change anything you want to. Nominet has not stipulated what characters can be used, therefore for the “avoidance of doubt” please assume the following characters as acceptable; A-Z, a-z, 0-9, ), ( and a dash/hyphen (-).

Click Save details at the bottom to save your details for Nominet. You can update this information any time you wish, by going back to the URL above and logging in. We do not store your password, we validate directly against the LogicBoxes platform.

If you have resellers, and you would like them to also have this feature (we would as it means it is branded to them) then please give them the above information.