To accommodate and manage the growth of LB’s web service offerings, they have scheduled a system-wide move to an all new and improved Datacenter. Their new Datacenter, TexasOne is six times larger than our current one and comes with several improved upgrades and enhanced resources.

• Redundant Power – Two independent sub-stations provide power for this Datacenter, ensuring greater redundancy.
• Custom Built – TexasOne has been built from the ground up to ensure every aspect of its design and construction supports a large Datacenter.
• Better Bandwidth – Both uplink and downlink upgraded to 10 GBPS.

In order to streamline a completely successful move to our new Datacenter, we will be placing all Email Hosting packages under maintenance within the same downtime window.

During the maintenance window, no single web services package and/or website will experience a downtime of more than 3 Hours. Kindly refer to the table below to know more on which services will be affected at its specific time.

Web Services Scheduled Downtime

Kindly Note:

All server & Control Panel features, options and settings for the above web services will be nonoperational during its specific maintenance window.

Date      :15-01-2012

Duration  : 2 hours

Time      : 7.00 GMT – 9.00 GMT (12:30 IST – 14:30 IST )

The DNS service will not be effected.

LB DNS servers will keep serving traffic.

1235 GMT the CP, supersite and partnersites are resolving again.

LB 10 days or so ago changed the Load balancers that are associated with the above management interface.

This has created some instances where resellers were unable to get to our CP, yet could get to for instance the ResellerClub CP.

Resolution:

Today (NOW) LB are reverting us to the old balancers which should put us back at the same position before the change that happened 2 weeks ago.

Estimated downtime : 30 mins

———–

This is now complete and working as of 1741GMT

This we are told should rectify a problem we reported to Kayako about live chat responses not being shown / sent to the person on live chat.

In this time, all ticket emails will be placed on hold, we will complete this at the MTA level, you will not be able to talk to live chat either in this time.  Once we have completed the upgrade, held ticket emails will be sent to the support suite and therefore tickets will be created.

1600GMT :-  Upgrade complete.

LB last week changed the Load balancers that are associated with the above management interface.

This has created some instances where resellers were unable to get to our CP, yet could get to for instance the ResellerClub CP.

Resolution:

Today LB are reverting us to the old balancers which should put us back at the same position before the change that happened last week.  It will be between 1200 to 1400GMT.

Estimated downtime : 30 mins

The date and time for the migration is -
Date : November 03, 2011.
Time : GMT 09:30 A.M. / IST 03:00 P.M.

Length of time : 30 mins

This will not affect the API, this only affects manage.netearthone.com

We will update this post as soon as we know more.

LogicBoxes have just reported that their DNS service is “having issues”.

This affects all services, logging in, adding funds etc.

We will update this entry with more information as soon as we have more news!

0725GMT (from LB tweet)

MA:Our DNS is under attack due to which you will face problems with accessing Obox or hosting packages. Admin team would be fixing it ASAP

Scheduled time: 13th Aug 2011, 23:00:00 GMT
Duration: 8 hrs
Details: We need to perform a Database Upgrade in order to improve the performance, stability and functionality of OrderBox.

Affected Services:

Orderbox would be down during this period and all related services ( e.g control panel, api, supersite, partnersite etc.) will not be functional.
Domain names registered with us will continue to function.