NetEarth Group, inc

April 12, 2012

LB Web Services Scheduled Downtime

On 15th April, 2012, LB’s Linux Hosting, Windows Hosting and Email Hosting packages will be placed under maintenance for a few hours between 14:00 and 23:00 UTC as per the below mentioned schedule.

To accommodate and manage the growth of LB’s web service offerings, they have scheduled a system-wide move to an all new and improved Datacenter. Their new Datacenter, TexasOne is six times larger than our current one and comes with several improved upgrades and enhanced resources.

  • Redundant Power – Two independent sub-stations provide power for this Datacenter, ensuring greater redundancy.
  • Custom Built – TexasOne has been built from the ground up to ensure every aspect of its design and construction supports a large Datacenter.
  • Better Bandwidth – Both uplink and downlink upgraded to 10 GBPS.

In order to streamline a completely successful move to our new Datacenter, we will be placing all Email Hosting packages under maintenance within the same downtime window.

During the maintenance window, no single web services package and/or website will experience a downtime of more than 3 Hours. Kindly refer to the table below to know more on which services will be affected at its specific time.

 

Web Services Scheduled Downtime

Date April 15th, 2012
Start Time 14:00 UTC
Maintenance Window 10 Hours
Linux Hosting Downtime 14:00 to 17:00 UTC
Windows Hosting Downtime 17:00 to 20:00 UTC
Email Hosting Downtime 17:00 to 20:00 UTC
Reason DC move from Datafoundry ADC to Texasone1
Impact All Hosting/Email in Austin Netblocks 208.91.198.0/23 will be down during this period.

Kindly Note:

All server & Control Panel features, options and settings for the above web services will be nonoperational during its specific maintenance window.

 

January 13, 2012

LB DNS database updates

Filed under: Downime notice,NetEarth One — admin @ 12:19

There will be a downtime on the LB DNSBLL Database as per the below mentioned schedule during which you will not be able to add or modify records on your domain names.

Date      :15-01-2012

Duration  : 2 hours

Time      : 7.00 GMT – 9.00 GMT (12:30 IST – 14:30 IST )

The DNS service will not be effected.

LB DNS servers will keep serving traffic.

November 22, 2011

Logicboxes – Supersite / Partnersite / Control panel issues

Filed under: Downime notice,EMERGENCY downtime,NetEarth One — admin @ 11:31

It would appear that the supersite/partnerstie/control panel is experiencing an issue at the data center, we will update this RS as and when.

 

1235 GMT the CP, supersite and partnersites are resolving again.

 

November 15, 2011

Emergency downtime of manage.netearthone.com

Filed under: Downime notice,EMERGENCY downtime,NetEarth One — admin @ 17:17

Background :

LB 10 days or so ago changed the Load balancers that are associated with the above management interface.

This has created some instances where resellers were unable to get to our CP, yet could get to for instance the ResellerClub CP.

 

Resolution:

Today (NOW) LB are reverting us to the old balancers which should put us back at the same position before the change that happened 2 weeks ago.

 

Estimated downtime : 30 mins

 

———–

This is now complete and working as of 1741GMT

November 13, 2011

Upgrade of Kayako live chat/ticket software.

Filed under: Downime notice,NetEarth Group,NetEarth One,SSLReseller — chrisp @ 14:56

This coming Monday 14th November starting at 1200GMT through 1600GMT we will be performing an upgrade to the Kayako suite we use.  We expect the total time to be less than this time, but allowing for the full 4 hours just in case.

This we are told should rectify a problem we reported to Kayako about live chat responses not being shown / sent to the person on live chat.

In this time, all ticket emails will be placed on hold, we will complete this at the MTA level, you will not be able to talk to live chat either in this time.  Once we have completed the upgrade, held ticket emails will be sent to the support suite and therefore tickets will be created.

 

1600GMT :-  Upgrade complete.

November 11, 2011

Emergency downtime of manage.netearthone.com

Background :

LB last week changed the Load balancers that are associated with the above management interface.

This has created some instances where resellers were unable to get to our CP, yet could get to for instance the ResellerClub CP.

 

Resolution:

Today LB are reverting us to the old balancers which should put us back at the same position before the change that happened last week.  It will be between 1200 to 1400GMT.

 

Estimated downtime : 30 mins

November 3, 2011

Emergency downtime of manage.netearthone.com

LogicBoxes have informed us they are moving our IP to different servers, this means a short downtime.

The date and time for the migration is -
Date : November 03, 2011.
Time : GMT 09:30 A.M. / IST 03:00 P.M.

Length of time : 30 mins

 

This will not affect the API, this only affects manage.netearthone.com

 

October 4, 2011

LogicBoxes OrderBox placed under emergency maintenance

Filed under: Downime notice,EMERGENCY downtime,NetEarth One — admin @ 15:22

We have just been informed that the OB has been placed under emergency maintenance.

We will update this post as soon as we know more.

October 3, 2011

LogicBoxes DNS service

Filed under: Downime notice,EMERGENCY downtime,NetEarth One — admin @ 08:22

0721GMT

LogicBoxes have just reported that their DNS service is “having issues”.

This affects all services, logging in, adding funds etc.

We will update this entry with more information as soon as we have more news!

0725GMT (from LB tweet)

MA:Our DNS is under attack due to which you will face problems with accessing Obox or hosting packages. Admin team would be fixing it ASAP

August 11, 2011

Scheduled downtime of LB platform for Database upgrade.

Filed under: Downime notice,NetEarth One — chrisp @ 18:17

Following notification from LogicBoxes of a database upgrade, we have been given the following date :

 

Scheduled time: 13th Aug 2011, 23:00:00 GMT
Duration: 8 hrs
Details: We need to perform a Database Upgrade in order to improve the performance, stability and functionality of OrderBox.

Affected Services:

Orderbox would be down during this period and all related services ( e.g control panel, api, supersite, partnersite etc.) will not be functional.
Domain names registered with us will continue to function.

 

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