1235 GMT the CP, supersite and partnersites are resolving again.

LB 10 days or so ago changed the Load balancers that are associated with the above management interface.

This has created some instances where resellers were unable to get to our CP, yet could get to for instance the ResellerClub CP.

Resolution:

Today (NOW) LB are reverting us to the old balancers which should put us back at the same position before the change that happened 2 weeks ago.

Estimated downtime : 30 mins

———–

This is now complete and working as of 1741GMT

LB last week changed the Load balancers that are associated with the above management interface.

This has created some instances where resellers were unable to get to our CP, yet could get to for instance the ResellerClub CP.

Resolution:

Today LB are reverting us to the old balancers which should put us back at the same position before the change that happened last week.  It will be between 1200 to 1400GMT.

Estimated downtime : 30 mins

The date and time for the migration is -
Date : November 03, 2011.
Time : GMT 09:30 A.M. / IST 03:00 P.M.

Length of time : 30 mins

This will not affect the API, this only affects manage.netearthone.com

We will update this post as soon as we know more.

LogicBoxes have just reported that their DNS service is “having issues”.

This affects all services, logging in, adding funds etc.

We will update this entry with more information as soon as we have more news!

0725GMT (from LB tweet)

MA:Our DNS is under attack due to which you will face problems with accessing Obox or hosting packages. Admin team would be fixing it ASAP

Update 1 @ 1217BST :

Move has taken place and DNS updated.  We will shortly perform the upgrade process of the support sutie to the latest version.

Update 2 @ 1700BST :

The support suite is moved and now updated.

Based on an emergency maintenance required by our Datacenter, a brief downtime may be experienced on the 28th of July 2011.  Please find the details of the same below:

Reason:

The Network Engineers at our DC have identified a faulty supervisor module in the router. After consulting with the vendor, they have determined that the standby supervisor needs to be replaced in order to prevent any unexpected service disruptions.

Maintenance Notice
Maintenance has thus been scheduled for some of our servers as these hardware upgrades need to be made.

Maintenance Window:
Date: Thursday July 28, 2011
Duration: 4 hours
Start Time: 05:00:00 GMT

Affected Services:

• Mail      architecture
• Old      Windows hosting
• Old      Linux hosting
• OrderBox
• Live      Chat
• Support      Helpdesk
• DNS      Service

While these are hot pluggable modules, a reload of the active supervisor  maybe required for it to properly recognize the new standby module. If at all the reboot is required, a service disruption of no more than 20  minutes can be expected.

While the engineers at our Datacenter will work to minimize the impact, customers may experience downtime on the above mentioned services.

Page not found issues on the management interface.

We have spoken to LB and they are arranging for devs to investigate immediately.

We will keep this post updated.

0032BST Thursday 9th June

Platform control panel is back, we are testing the API now.

Further information from LogicBoxes :

There was an issue with the Database query, which has been fixed and the
login issues for the control panels are working fine.

Update: 1718 GMT

We are seeing that some domains are now resolving, mostly control panel logins.